Troubleshoot / fix / install
R350 per hourBasic fixes, Windows, drivers, updates, apps, and software installation assistance.
Your one stop Remote Support. We troubleshoot remotely, software, Windows issues, install software, we can diagnose hardware issues, and best of all we offer optimization services, either to give you the best gaming performance or breath new life into your old hardware.
Get Instant HelpFixing OS crashes, removing malware, patching slow performance, and resolving configuration conflicts quickly via secure remote access.
Breathing new life into your hardware, through various OS and system tweaks. Supported for new and old hardware.
We do offer on-site support, for your technical difficulties. Please use the contact option to get in touch.
Choose the support option that best matches what your computer needs. Remote and on-site services are clearly marked below.
Basic fixes, Windows, drivers, updates, apps, and software installation assistance.
System adjustments to help Windows run faster, especially on older computers and gaming PCs.
Full gaming optimization to improve performance and reduce latency.
Additional time is charged at R350 per 30 minutes.
On-site diagnosis for technical issues. Additional fees may apply depending on your location.
Need help choosing? Contact us and describe what you need.
ZV Technologies helps individuals and businesses get more from their technology without the jargon or the long wait. We provide practical remote and on-site IT support tailored to the device, software, and problem in front of you.
From everyday Windows issues to performance tuning for gaming and older hardware, our goal is simple: make your systems more reliable, secure, and enjoyable to use.
Clear guidance and support built around your needs.
Fast assistance without waiting for a site visit.
Solutions that keep your hardware working at its best.
We can help with Windows problems, software installation, malware removal, crashes, slow performance, configuration issues, and PC optimization.
Yes. Remote support is our fastest option for most software and Windows issues. We will guide you through the secure connection process after you contact us. Reach out to us to book a remote session. See our price listing.
Yes, on-site support is available for technical difficulties that cannot be resolved remotely. Contact us with your location and a description of the problem. Do note that our on-site visits are limited to Pretoria, date and time. Fees will apply depending on location. Contact us for further information and to schedule an appointment.
Please include your name, device make and model, operating system, a description of the issue, and when the problem started. Screenshots or error messages are helpful too.
In many cases, yes. We can review the hardware and optimize the operating system, settings, and software to help your computer run more smoothly.
Once you book an on-site appointment, we will confirm the details and schedule it. Should any parts need replacement, we will discuss the options and costs with you.
Do note that we do not carry parts on hand, should you wish to proceed with part replacement, we will acquire such said parts from authorized suppliers. We will not proceed with any part replacement without your consent.
Should we confirm there is a hardware fault with your device, we will get pricing from our authorized suppliers, and confirm if you would like to proceed.
In the case of proceeding with the repair, these parts will need to be ordered, and we will schedule a time for the repair once the parts have arrived.
Do note parts costs will be charged separately, and will not be included in the service fee.
Please review these terms before booking a support session or purchasing a service.
Please close any sensitive personal documents, financial apps, or private web tabs before a remote session. You will see everything happening on your screen in real time.
ZV Technologies provides software optimization and troubleshooting. While our procedures are safe, clients are responsible for maintaining backups of their critical personal files.
Software troubleshooting cannot fix failing hardware, such as overheating CPUs or dying SSDs. If we detect a hardware fault during diagnostics, we will notify you immediately.
If remote support cannot resolve your issue, a flat diagnostics fee of R250 will apply.
We take no responsibility for hardware failure. Our tweaks, support, and troubleshooting are designed to be safe and require healthy hardware.
Payment is required before a session begins. Your timeslot will be confirmed once payment has been made.
Tier 2 and Tier 3 packages include a 7-day warranty. This warranty does not cover hardware changes, critical Windows updates, or system failure.
Performance gains from Tier 2 and Tier 3 packages vary depending on the parts and condition of your machine.
If we detect a hardware failure, we will not proceed with further testing or system tweaking. Our services require healthy hardware.
Note that there still will be a diagnostic fee of R250 for the time spent on the session, and this will be charged regardless of whether a hardware fault is detected or not.
ZV Technologies does not provide a warranty for physical products sold. Product warranties are held by the respective authorized supplier. Returns are valid for 7 days after purchase; opened products, damaged packaging, or missing packaging will not be accepted.
For warranty-related questions, contact info@zvtech.co.za.
Choose the easiest way to reach us. Include your name, device details, and a short description of the issue so we can help quickly. If you are looking to get on-site support, please include your location. We will respond with the latest available time slots for on-site support.